The product is installed and seems to work fine. I am pleased with its performance so far. BUT, while the online listing shows a weight of 97 lbs. (boxed, I assume) and the manufacturer's packaging shows a product weight of 88 lbs., the materials used have apparently changed. I was so shocked at how light the package was when it arrived that I challenged the vendor and ended up having witnesses present when I unpacked it (just in case). I have not thrown it on a scale but it seems to actually weigh about 50 lbs. As long as it works well, I don't care but be prepared for the surprise. The vendor reports that they have received additional comments on this issue from other customers.

Damaged in shipment. Item was packaged poorly and UPS used it as a target for other large packages or was dropped off the truck. Looks terrible. I should get a huge discount or file a claim.